Terms and Conditions

Ponteland Travel Services Ltd (trading as Ponteland Travel) – Website Terms & Conditions


1. Introduction and Use of Website This website (www.pontelandtravel.co.uk) is maintained for your personal use and viewing. Accessing and using this website constitutes your acceptance of these terms and conditions, which take effect from the date on which you first use the site. You agree to use this site only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of this site by, any third party.


Information collected by us is used to improve our content, customise your experience, and contact you regarding your enquiries. As a travel agency, Ponteland Travel Services Ltd will pass your details on to third-party tour operators or travel partners only as deemed necessary to complete your travel booking.


Site User Terms of Use By using this Site, you agree that:


  • Financial Responsibility: You accept financial responsibility for all transactions made under your name or account.
  • Legal Capacity: You must be 18 years of age or over and have the legal capacity to make a booking.
  • Accuracy: You warrant that all information you provide about yourself and your travelling party is true and accurate.
  • Legitimate Use: This Site must not be used for speculative, false, or fraudulent bookings.
  • Prohibited Material: The transmission of threatening, defamatory, pornographic, political, or racist material, or any material that is otherwise unlawful or offensive via this Site is expressly prohibited.
  • Copyright & Usage: This Site and its content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except that one copy of the information may be saved for personal, non-commercial use.


2. Indemnification You agree to indemnify Ponteland Travel Services Ltd against any loss, liability, claim, demand, damage, or expense (including legal fees) that may occur in connection with your use of this site.


3. Data Protection Ponteland Travel Services Ltd complies with all applicable data protection laws. We treat your personal information with the utmost care. For more information, please read our Privacy Policy.


4. Linking to Our Website We encourage reputable websites to link to www.pontelandtravel.co.uk. However, we do not permit our pages to be loaded into frames on your site; our pages must load into the user’s entire window. We do not permit links from any site that contains material that could be construed as offensive or damaging to our reputation.


5. Copyright The names, images, and logos identifying Ponteland Travel Services Ltd are the copyright of Ponteland Travel Services Ltd. If you believe that your copyright has been infringed, please contact us immediately. We will require details of the work, its location on our site, and a statement that reproduction has not been authorised.


6. Disclaimer The Ponteland Travel Services Ltd website is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied. This includes but is not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.


We do not warrant that the functions contained in this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data, or profits arising out of or in connection with the use of this website.


7. Booking Conditions & Liability All bookings made via Ponteland Travel Services Ltd are subject to the relevant supplier's or tour operator's booking conditions in addition to these Site conditions. We strongly recommend that you read the applicable booking conditions when confirming your holiday. These conditions contain limitations and exclusions of liability, and cancellation or amendment charges may apply.


No warranties or representations of any kind are given as to the accuracy of the information on this Site or as to the nature, standard, or suitability of any services offered. We shall not be liable for any loss or damage (direct, indirect, consequential, or other) that may arise from the use of any information contained on this Site.


  • Offers are subject to availability and are per person unless stated otherwise.
  • Official ratings may differ from tour operator or accommodation supplier ratings.
  • Late booking fees may apply.
  • Credit/debit card transactions may be subject to a charge unless stated.
  • Some tour operators may charge extras for transfers, in-flight meals, or local taxes.


Governing Law: These website terms and conditions shall be governed by the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.


8. Links to External Websites Links contained within www.pontelandtravel.co.uk may lead to other websites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind, and we accept no liability in respect of the content. We recommend that you read the terms and conditions and privacy policy of any external website.


9. Payment Security & Verification Please ensure that you supply us with the correct credit or debit card billing information. Incorrect billing addresses or cardholder information may delay the issuance of your tickets and increase the overall cost. We reserve the right to cancel tickets if payment is declined or if incorrect information is supplied.


To protect our clients and minimise fraud, we reserve the right to carry out random security checks. Before issuing tickets, we may require you to provide proof of address or a copy of the card used for payment.


10. Digital Security We make every effort to check and test material at all stages of production. We cannot accept responsibility for any loss, disruption, or damage to your data or computer system which may occur whilst using material derived from this website.


11. Updates We may revise these terms and conditions at any time without notice. Please check this page regularly. Continued use of www.pontelandtravel.co.uk after a change has been made constitutes your acceptance of that change.


12. Privacy Policy Our privacy policy explains how we protect the data we collect from you.


13. Company Details 


Ponteland Travel Services Ltd


Registered Office: 316 Wingrove Road North, Newcastle upon Tyne, NE4 9ED


Registered in England and Wales: 16229651


Office Phone: 01661 871219


Normal Hours of Business: Monday to Friday: 9:30am to 5:30pm